Concierge

Here we answer a few of our most frequently asked questions, if you need to know anything else, feel free to contact us at any time.

How do I guarantee my reservation, and what is your cancellation policy?

All we need is your credit card number to secure your booking. No money is debited from your card. We require 48 hours notice of cancellation prior to your arrival, or one night's accommodation cost will be charged to to the credit card used to guarantee the reservation. Please note for stays of 1 week or more, or the reservation of multiple rooms, we may require a deposit.

How far are you from the airports, and how easy are you to find?

Gatwick is about an hour away. Take the Gatwick Express to Victoria Station, we are only a 2 minute short walk from the station. We are 45 minutes away from Heathrow, by tube, taxi or train. The nearest tube stop is 'Victoria', which is a two minute walk away. The Heathrow Express takes 15 minutes to Paddington Station, which is only a short taxi ride to the Hotel. For full directions, visit our Location page.

Can you book a taxi to pick us up at the airport?

Yes, we can arrange for you to be picked up by taxi from the airport. Contact us for further information.

Do you have Internet Access?

Yes, we have free high speed wired and wireless internet throughout the hotel, and two computers in our Office Centre if you don't bring your laptop with you.

Are you open 24 hours a day?

Yes. Our reception desk is staffed throughout the day and night.

Can we arrange for an early check-in to our rooms?

If you require an early check-in to your room then we will do our best to service it as soon as is possible. This is dependent on what time the current occupier departs. Rooms are guaranteed to be ready by 2.00pm. To ensure you will have the room very early we advise reserving it for the night before your early arrival.

Where can we park our car?

There is a 24hr car park at Semley Place, which is a short walk from the hotel. We can give you driving directions to park there when you arrive. We also have 15% discount vouchers for you to use when you check out of the hotel. You can find a map of the car park on our location page.